What is the Integrity Surveillance Program?
The Integrity Surveillance Program is the framework developed by CONFICERT to ensure that every aspect of the certification system—from audits to the use of the quality brand—is carried out with the highest standards of ethics, transparency, impartiality, and technical competence, in order to guarantee the transparency, reliability, and credibility of the product and service certification system aimed at consumers (B2C).
This program applies to:
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Authorized Certification Bodies (CBs)
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Auditors conducting product and service assessment
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Certified Operators using the CONFICERT brands
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Consumers and stakeholders who rely on these brands
Key Objectives
✅ Protect consumer trust in CONFICERT brands.
✅ Ensure the validity and credibility of issued certifications.
✅ Prevent fraud, conflicts of interest, and unethical practices.
✅ Monitor compliance with legal and technical requirements.
✅ Promote the continuous improvement of the certification system.
✅ Ensure the proper and transparent use of certified brands.
How is system integrity ensured?
Through a comprehensive and robust set of control and oversight mechanisms:
🔍 Periodic supervision of Certification Bodies (CBs) via integrity audits.
📊 Continuous assessment of Certification Bodies , auditors and certified operators
📩 Structured management of complaints, appeals, and claims
📈 Analysis of Key Performance Indicators (KPIs)
🔐 Protection of the use of CONFICERT trademarks
Commitment to transparency and the Consumer
CONFICERT places the consumer at the center of its strategy, offering real guarantees regarding the quality, safety, and regulatory compliance of certified products and services. Through accessible information, ethical processes, and the involvement of all stakeholders, CONFICERT strengthens a reliable and sustainable certification system.
